Our retail shop plays a vital role in raising funds and awareness for our cause. As a shop volunteer you are among the most visible faces of the charity and contribute hugely to how the public perceive us and the work we do. The purpose of the role is to assist in the day to day running of our charity shop(s) to maximise sales and profitability.
Core responsibilities
To greet, assist and serve customers, providing a service of the highest standard, as well as being polite and courteous.
To assist with processing stock, including sorting, steaming, pricing, hanging of donated items and the effective display of items presented for sale
To be involved with the till operation and the handling of cash (although this is not a necessary requirement).
Help keep the shop looking clean and tidy.
Dust the bric a brac and clean the shelves.
Locations
We have shops located in Chingford Mount and North, Crouch End, Leytonstone, Loughton, Epping and Romford.
Skills/qualifications
Full training is offered so no specific skills and experience are required, however experience in retail is always useful.
The following skills would be beneficial:
- Good communication and customer care service skills are essential to fulfil this role.
- Being able to work as part of a team environment and with the general public is essential
- Being flexible
- A willingness to learn on the job
- A hands-on approach
- Reliable and committed
Some parts of the role do involve being on your feet and moving stock, so this role may not suitable for people with injuries or mobility difficulties.